1. Digital products only
Starz products are digital game-server or community benefits. Nothing is shipped by mail. The product page and checkout should identify the exact kit, item quantities, rank, duration, cooldown, claim method, selected-server restriction, or other benefit before payment.
2. Identity and server selection
Delivery is tied to the authenticated Discord account and, where required, the verified linked player identity and preferred Starz server. Buyers must review those details before purchase. A public display name alone is not sufficient authority to deliver a paid item to a player.
3. When delivery begins
Fulfillment begins only after the payment provider confirms payment and the website durably records the order as paid. Client-side success screens, pending authorizations, screenshots, Discord messages, and unverified parser text are not proof of payment and must not trigger a reward.
4. Delivery methods and status
An approved product maps to a specific allowlisted delivery action. Depending on the listing, the benefit may be granted immediately, added to a claim balance, activated as a role or entitlement, or made available through the product's displayed claim phrase and cooldown. Delivery records should show pending, succeeded, partially succeeded, failed, or manual-review status and prevent duplicate grants.
5. Timing and outages
Automated delivery is intended to be prompt, but no exact time is guaranteed unless the product page expressly says so. Discord, bots, game servers, hosting, RCON, and payment services may be delayed or unavailable. A safe outage should leave an order pending for audited retry or manual review rather than silently lose or duplicate it.
6. Claim rules
Where a product uses a claim phrase, cooldown, maximum quantity, or renewal interval, the current verified product details control. Claims must be made through the supported channel and linked identity. A product cannot be moved between servers or users unless its listing expressly allows transfer.
7. Delivery problems
If delivery does not complete, do not purchase the same product again to force a retry. Open private support with the order ID, product, server, linked account, approximate time, and current fulfillment status. Starz should reconcile the original idempotent order before issuing any replacement benefit or refund.