1. No live transactions during testing
Checkout is not ready for public transactions. This policy becomes the intended review process only after live checkout and delivery are formally enabled.
2. Requesting a review
Contact private support promptly and provide the order ID, linked Discord account, product, selected server, and a description of the issue. Do not post receipts, payment details, or complete gift-card codes in a public channel. Support may ask for additional information needed to verify the buyer and order.
3. Orders normally eligible for correction or refund review
- A verified duplicate charge for the same intended order.
- Payment confirmed but no benefit delivered after reasonable troubleshooting.
- A materially different product delivered because of a Starz catalog or delivery error.
- A cancelled order that was later captured without an authorized delivery.
- A subscription charge processed after a valid cancellation took effect.
Starz may correct delivery, replace the incorrect digital benefit, or issue a full or partial refund depending on the verified facts and applicable law.
4. Delivered or consumed digital benefits
Once a kit, item, consumable, ticket, rank, store credit, or other digital benefit has been successfully delivered, claimed, transferred, spent, or materially used, it is generally not eligible for a change-of-mind refund to the extent permitted by law. This limitation does not apply where the product was defective, misdescribed, or a refund right cannot legally be excluded.
5. Account sanctions and server changes
A suspension or ban for violating community or game-server rules does not normally reverse benefits already delivered. Planned wipes, cooldowns, ordinary server restarts, balance changes, or buyer errors such as selecting the wrong linked account may not qualify for a refund unless the product page promised otherwise or law requires it.
6. Refund method and timing
Approved refunds should be returned through the original payment method where practical. Provider processing times are outside Starz's direct control. Store credit should be used as a refund only with the customer's agreement or where permitted and clearly disclosed.
7. Payment disputes
Contact support first so the order and delivery records can be reviewed. If a bank or payment-provider dispute is opened, Starz may pause related delivery or account changes while preserving evidence. Nothing in this policy limits a lawful right to dispute a transaction or exercise mandatory consumer protections.